Privacy policy

PRIVACY POLICY

Last updated: June 2026

1. Introduction Welcome to Maison Rayonne ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you visit maisonrayonne.co.za.

2. Information We Collect We may collect the following information when you browse or place an order:

  • Personal details: name, email address, phone number, billing and shipping address
  • Payment information: processed securely via Yoco — we do not store your card details
  • Device & usage data: IP address, browser type, pages visited, and time spent on site (via cookies)
  • Communications: any messages you send us via email or contact forms

3. How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Improve our website and shopping experience
  • Send marketing emails (only with your consent — you may unsubscribe at any time)
  • Comply with legal obligations

4. Sharing Your Information We do not sell or rent your personal information. We may share it with trusted third parties only as necessary, including:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy)
  • Yoco — our payment processor
  • Courier/logistics partners — to fulfil and deliver your order
  • Email marketing tools — if you have opted in to receive communications

5. Cookies Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though this may affect certain site functionality.

6. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law.

7. Your Rights (POPIA) In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [your email].

8. Security We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

9. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with a revised date.

11. Contact Us If you have any questions about this policy, please contact us at: Maison Rayonne 📧maisonrayonne@gmail.com 🌐 maisonrayonne.co.za