Shipping policy
SHIPPING POLICY
Last updated: June 2026
1. Order Processing All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.
2. Shipping Destinations We currently ship within South Africa. Unfortunately, we do not offer international shipping at this time.
3. Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your location and order size.
| Service | Estimated Delivery | Notes |
|---|---|---|
| Standard Courier | 3–5 business days | Most areas |
| Remote/Rural Areas | 5–7 business days | Additional time may apply |
4. Packaging Every Maison Rayonne piece is carefully packaged to ensure it arrives safely and beautifully. Our packaging reflects the quiet-luxury experience we aim to deliver — perfect for gifting too.
5. Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through our courier partner's website.
6. Delivery Issues
- Incorrect address: Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
- Failed delivery: If a delivery attempt is unsuccessful, the courier will typically leave a notification. Please arrange re-delivery or collection promptly.
- Lost or damaged parcels: If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date at [your email] and we will assist you.
7. Risk & Ownership Risk of loss and ownership of goods passes to you upon successful delivery.
8. Public Holidays Please note that couriers do not operate on South African public holidays. This may affect estimated delivery times during peak periods such as the festive season.